RAW Surveillance Solutions (Pty) Ltd ("RAWSS", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.
1. Information we collect
We collect information you provide when you place an order, request a quote, contact us, subscribe to updates or otherwise use this website. This may include your name, contact details, delivery address, company details and order information. Payment processing is handled by our selected payment providers; we do not store full card details on this website.
2. Why we use your information
We use personal information to process and deliver orders, provide quotes and customer support, communicate about your order or account, improve our products and services, prevent fraud and meet legal or record-keeping obligations.
3. Sharing information
We share information only where necessary to run our business and fulfil orders, including with payment providers, delivery partners, website and technology service providers, and professional advisers. We may also disclose information where required by law.
4. Marketing
We will send marketing communications only where permitted by law. You may opt out at any time by following the unsubscribe instructions in the message or by contacting us.
5. Cookies and website analytics
Our website may use cookies and similar technologies to make the site work, remember preferences and understand website use. You can manage cookies through your browser settings; some website features may not work correctly if cookies are disabled.
6. Security and retention
We take reasonable technical and organisational steps to protect personal information against loss, misuse and unauthorised access. We keep information only for as long as needed for the purposes described here, including legal, accounting and reporting requirements.
7. Your rights
Subject to applicable law, you may ask us to access, correct or delete your personal information, object to certain processing, or withdraw consent where processing is based on consent. To make a request, email info@rawss.co.za.
8. Contact us
For privacy questions or requests, contact RAWSS at info@rawss.co.za or call 084 484 4000.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Last updated: September 2026.